When will my order ship?
All orders of in-stock items will ship in 2-5 business days (Monday through Friday) from Los Angeles, California.
Do you ship internationally?
Yes, we do! Wherever you are, Mokuyobi will come to you! Just enter your country and shipping information at checkout. Please note that we are not responsible for any additional customs charges that you may incur based on your country's import and sales tax laws. The same goes for brokerage service fees by the courier chosen at checkout.
During COVID-19 some countries have shipping restrictions in place not allowing shipments. It may also depend on the courier. As of February 7th, 2022, USPS cannot ship to Australia or New Zealand: https://about.usps.com/newsroom/service-alerts/international/welcome.htm.
We still offer DHL as a shipping option for Australia and New Zealand.
If your country requires a tax code listed in your customs document, please provide at checkout or email email@example.com.
When will my order arrive?
Domestic orders within the continental United States will take 1-2 weeks to arrive. International orders & orders outside the continental United States may take 2-8 weeks to arrive but could take longer depending on your country. You will be provided with a tracking number via email once your order has shipped out.
What do all the different shipping options mean?
We ship all of our orders from Los Angeles, CA. All shipped orders include a tracking number which you will receive by email with a link to track your parcel once your order has shipped.
Domestic orders can be shipped by the following:
- USPS Ultra Lightweight Trackable (3-14 business days -- an economic way of shipping your package at lower cost for lighter packages (like socks, pins, patches, tees, etc...)
- USPS First Class Mail - 2-10 business days
- USPS Priority Mail - 2-5 business days
- UPS Ground - 2-5 business days
- Express: (USPS Priority Mail Express, UPS 2nd Day Air, UPS Next Day Air).
We offer free shipping for domestic orders over $200. We will use standard shipping methods for this promotion. If your order applies, this option will be available for you to select at checkout.
Please note that the days quoted at checkout are time in transit--not overall turnaround time. If you’re wanting your order within the next day or two, please consider the Express options. We check for those every morning to be packed and shipped ASAP. If you need any assistance regarding the timing of your order, please contact firstname.lastname@example.org
International orders can also be shipped by the following:
- USPS First Class International Mail -- 2-4 weeks (PLEASE NOTE-- USPS International First Class Mail is NOT guaranteed by USPS and we are not responsible for lost packages. Once the package arrives in your country, USPS no longer takes responsibility for delivery and we are unable to resend lost orders not insured. USPS does not offer insurance on these parcels. We encourage choosing the PRIORITY MAIL option.)
- Priority Mail International 6-10 business days.
- Express Mail 3-5 business days.
- DHL Worldwide 2 days - 3 weeks (range depends on location).
My order is missing or has not yet arrived
Mokuyobi is not responsible for orders missing or stolen after being marked as delivered. Sometimes couriers mark packages as delivered before they reach your doorstep. If you still haven't received your package within 24 hours of your package being marked as delivered, we’d encourage you to reach out to the couriers you choose to ship with and file a missing package report.
If there’s an issue with your package in transit (either you believe it’s delayed or lost), we’re more than happy to follow up with the couriers to provide an update.
Mokuyobi is proud to partner with Easyship, using Insureship for package protection. Purchasing insurance at checkout is the best way to protect your order. Selecting insurance at checkout will ensure your order will be protected from loss or theft. In the unfortunate case that your order never comes or is damaged upon arrival, you can easily file a claim.Please note: For all orders over a certain amount, Easyship protection is automatically added to your order and cannot be removed.
Purchased insurance and need to file a claim? File here: https://claims.easyship.com/
- Domestic orders with USPS First Class Mail, USPS Priority Mail, USPS Priority Mail Express, UPS Ground, UPS Expedited Options: Within 14 - 90 days after the last tracking update.
- Domestic orders with USPS Ultra Lightweight Tracking: within 20 - 90 days after the last tracking update.
- International orders: within 20 - 90 days after the last tracking update
If your order was damaged, either upon arrival or during transit, please email email@example.com with pictures of the damage.
Do you offer local pickup?
Yes, we offer pickups at both of our store locations:
When you select the pick up option upon checkout, your order will automatically be prepared for pick up at our Little Tokyo location. When you place your order, you’ll receive an email confirming your in person pickup. If you'd like to pick up your order at our Atwater Village location, please email firstname.lastname@example.org with your location change request, or write it in the notes section of your order at checkout and we will happily make this adjustment for you. You will receive another email notifying you when your order is ready for pickup. Please bring your order confirmation email to the checkout desk inside our store. Our team will assist you with picking up your order and can answer any other questions you may have.
When you select the pick up option upon checkout, your order will automatically be prepared for pick up at our Little Tokyo location. When you place your order, you’ll receive an email confirming your in person pickup. If you'd like to pick up your order at our Atwater Village location, please email email@example.com with your location change request, or write it in the notes section of your order at checkout and we will happily make this adjustment for you. You will receive another email notifying you when your order is ready for pickup.
You will receive another email notifying you when your order is ready for pickup.
Please bring your order confirmation email to the checkout desk inside our store. Our team will assist you with picking up your order and can answer any other questions you may have.
Where do I park?
There are several parking options around Little Tokyo including street parking and several garages in the area. At this time, Mokuyobi does not validate parking.
Can I have someone else pick up for me?
Absolutely! Make sure they have a copy of your confirmation email when coming to our store. They will still be asked to sign the pick up sheet. You can also give us a heads up by sending an email at firstname.lastname@example.org.
Can I pick up in Atwater?
Of course! Please select the pick-up option at checkout and then email your request and order number to email@example.com and you’ll receive a special set of instructions! If you do not email us that you’d like to pick up in Atwater Village, your order will automatically be prepared for pickup at our Flagship Little Tokyo Store.
EXCHANGES & RETURNS
Can I return or exchange an item?
We accept returns/exchanges within 30 days of order receipt.
If you wish to return your item, please email firstname.lastname@example.org with the reason for return and order number to receive return authorization. We provide a prepaid return label at no cost for the first exchange. If your shipping address has changed from when you originally ordered, please be sure to include this information in the initial request email.
We also provide a prepaid return label if you decide to return for a refund. A $7.50 flat rate fee will be deducted from the refund when the return is processed. $10.50 for our big items. If you would like to provide your own return label to send back the item, please reach out to email@example.com. For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Please note that your initial shipping charge for your order is non-refundable, and will not be included in the refund.
All returns must be unworn and unwashed. Do not send an item back that has passed this date, or we will send it back to you. Mokuyobi goods will be returned back to you depending on the condition, or a fee of 20% will be deducted from your return. These conditions must apply to ensure the return goes smoothly:
- APPAREL: brand new, packed neatly, unwashed, in their protective bag.
- BAGS: unused, unwashed, and shipped flat in their protective bag,
- Do not fold or crush upon shipment back to Mokuyobi.
Final Sale items are ineligible for returns. Mystery items, face masks, posters, stickers, socks, and slippers. Any bag that has been adjusted or altered is also ineligible for returns and/or exchanges. Items included in our Sample Sale are Final Sale, which include retired styles and items with minor imperfections (such as dye inconsistencies, misprinting, or minor tears).
Returns for International Customers
We accept returns on full-price items. Please contact firstname.lastname@example.org and let us know your name, order number, and reason for returning to begin the return process. We do not accept international exchanges. If you would like to exchange an item, please return the item you have ordered and place a new order online for the item you would like. International customers are responsible for their own shipping costs for returns.
What do I do if my bag is damaged?
Mokuyobi's products are made in the USA with durable materials and quality construction. All Mokuyobi bags come with a lifetime warranty from manufacturer's defects. If you have any issues with your bag just reach out to us at email@example.com with a description and pictures of the problem. We’ll provide instructions on how to send your bag to us. We want to ensure that your well loved bag is in it for the long haul!
Please note that when an item for repair has been received, it will take 1-2 weeks for us to make the adjustment and ship the item back to you.
Where can I find information about sizing?
All of our size charts can be found on each product listing page below the description. Once you click the link you will find clearly marked industry standard measurements we have taken for each size.
We recommend that you look at the specific product listing of the item you are looking to purchase. We do our best to make every new garment match perfectly to our sizing requirements but each item may vary slightly depending on the finishing process.
If you have further questions regarding the fit of a certain item, please don’t hesitate to contact us at firstname.lastname@example.org. We want to make sure you’ll be comfortable in and thrilled with your purchase!
We can make adjustments to the strap of bags at no additional cost. Just make a note at checkout or reach out to email@example.com with your order number. Please note that if we make an adjustment to your bag, it is ineligible for a return.
How do I wash my garment? Will it shrink?
With new apparel items, please take care by washing them on cold with a like-colored old towel to help soak up any loose dye for the first two washes. Do not let new items sit wet in the washer once the cycle has finished- this will cause dye transfer. Make sure to immediately put them in the dryer. Please tumble dry on a low setting.
To keep your vibrant clothes looking new, we suggest only washing them with other colorful items. Washing them with dark clothing will cause them to fade and become muddy. Keep your beautiful colors away from any harsh detergents, stain removers, and bleach. If you have any specific questions, please reach out to us at firstname.lastname@example.org.
All apparel items are pre-washed, and will not shrink. The measurements that we list will remain the same after you wash your item. We offer a premium product. We want you to be confident in the fit when you purchase, not wondering how much it will shrink after you wash it once.
How do I wash my bag?
All of our cotton or nylon bags are machine washable but should not be put in the dryer as it will affect the foam material. If your bag gets dirty we recommend using a light stain remover on any trouble spots and washing your bag on the cold setting. Your bag may also be hand washed. After washing, please hang it to dry. Do not leave the bag to soak in still water for any extended period of time.
I can't find a product in your store anymore!
We are constantly creating in our Wizard Workshop! While there’s a lot of love for previous Mokuyobi goodies, but we do have to make room for new creations. If an item is sold out and remains on the website, it is most likely going to be restocked in the near future. We recommend clicking on the "email when available" button on the right side of our website so you can be notified when the product and/or your size comes back in stock.
How do I receive information about new products?
If you'd like to receive the Mokuyobi Newsletter via email for contests, exclusive sale previews, product sneak peeks, and more, sign up on the bottom of our home page! As always, keep checking back at the site on the main header images and "NEW" section for exciting updates! You can also follow us on Instagram @MokuyobiThreads for daily updates about new product launches and upcoming collections.
How and where are your products made?
All of our products are made in Los Angeles, California where we work with local contractors that we pay fair living wages. Supporting our economy by producing products locally is essential to our values and what Mokuyobi is about. Whenever possible our fabrics and materials are sourced from within the US. All of our bags are designed by our CEO, Founder, & Designer, Julie Pinzur, who sews all of the first samples to give to our bag manufacturers to mass produce. Read more about our values here.
How is your Sample Sale different from a regular sale?
Our Sample Sale is a once a year event that we host in-person every Spring and online one week later where you can score tons of styles at super deep discounts on products that have a limited size offering or may have minor damages such as small holes, misprints, or dye inconsistencies. This sale is a great opportunity to fill your wardrobe with awesome Mokuyobi pieces that won't break the bank.
Because we are offering these styles at such low prices we are not able to accept returns or exchanges on any sale item that was purchased during our Sample Sale. These items are all FINAL SALE.
Do you wholesale?
If you are interested in carrying our products please apply here for a wholesale account. Let us know about your business and where you are located. We’ll follow up with some additional information, agreements, and where to sign up! We’re looking forward to working with you!
Gift Card Combined
Mokuyobi means Thursday in Japanese. To us, Thursday is the best day of the week. We believe that there is always something to look forward to. Whether it’s Thursday, your buddy‘s party, vacation time, or a hot date; that there are always good things coming that spark excitement. We strive to create that same spark in you when your Mokuyobi package arrives.
In part, we chose our name as an homage to Japan and the respect we have for its people and culture.
Our Founder and Creative Director, Julie, has always had an affinity for mountains which you can see from the multiple mountain patch designs we offer. She thinks they are a beautiful metaphor for obstacles as well as a visual wonder.
We have had this logo since 2016. Before then our logo was a flag as well as some other earlier iterations since our founding in 2006.
Some people are excited to call the mountain in our logo Mt. Fuji. We are happy for any positive association our customers and fans have with any art that we create. We do not inform the experience of anyone who views our designs.
Little Tokyo is thriving and we embrace the long history and valued character of the neighborhood. We love this neighborhood and are excited to share the other shops and restaurants we frequent here with the customers and fans that visit our store. We are not changing the character of the neighborhood as we join many other non-Japanese and non-JA business owners in Little Tokyo.
Clarifying Brand Direction
As we stated earlier, our name is an homage to Japanese culture, however our name does not dictate our design or aesthetic. We offer a unique product that is not borrowing from any specific culture. We love to use color in unique and fun palettes as well as playful and abstract prints. Our goal as a brand is to make fun and functional products with high quality fabrics and materials that are locally made with fair and ethical production practices.
Countless community members and local Little Tokyo businesses have expressed support to us for opening in the area. The business owners of Little Tokyo are a diverse group that all share the same immense love for the area, and we have greatly enjoyed getting to know them as we prepared our new location. Historically, Little Tokyo has always welcomed any shop that opened in the community, and this has not changed. Little Tokyo is a friendly, supportive place that is open to all to with the goal of starting a business, participating in the community, or just visiting to enjoy the area.
Responding to Online Attacks
We are aware of a group of individuals that has been spreading false and defamatory information about us online. We find it very disheartening that a group claiming to represent positive values has chosen to express itself this way. While this is a shame, we accept that we cannot control what is posted online and that the internet does not reflect real life.We will not engage with any message or comment that is meant to degrade or shame. We have zero-tolerance for this behavior and our social media pages are not a platform for others’ hateful rhetoric and bullying. We exist to promote positivity and spread joy. To anyone who comes to Little Tokyo at some point, we are excited for you to experience the friendly environment and lovely community that has welcomed us along with so many others.
We hope that any individual who purchases our products does so because they like our offerings, quality, and ethical practices.