We accept returns/exchanges within 30 days of order receipt.
If you wish to return your item, please email email@example.com with the reason for return and order number to receive return authorization. We provide a prepaid return label at no cost for the first exchange. If your shipping address has changed from when you originally ordered, please be sure to include this information in the initial request email.
We also provide a prepaid return label if you decide to return for a refund. A $6.50 flat rate fee will be deducted from the refund when the return is processed. If you would like to provide your own return label to send back the item, please reach out to firstname.lastname@example.org. For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Please note that your initial shipping charge for your order is non-refundable, and will not be included in the refund.
All returns must be unworn and unwashed. Do not send an item back that has passed this date, or we will send it back to you. Mokuyobi goods will be returned back to you depending on the condition, or a fee of 20% will be deducted from your return. These conditions must apply to ensure the return goes smoothly:
- APPAREL: brand new, packed neatly, unwashed, in their protective bag.
- BAGS: unused, unwashed, and shipped flat in their protective bag,
- Do not fold or crush upon shipment back to Mokuyobi.
Final Sale items are ineligible for returns. Mystery items, face masks, posters, stickers, socks, and slippers. Any bag that has been adjusted or altered is also ineligible for returns and/or exchanges. Items included in our Sample Sale are Final Sale, which include retired styles and items with minor imperfections (such as dye inconsistencies, misprinting, or minor tears).